Interpersonal SkillsThis course provides practical strategies for building and maintaining strong, positive relationships with colleagues, clients, and customers. Topics include empathy, respect, conflict resolution, and networking. By the end of this course, participants will be able to: Understand the difference between hearing and listening Know some ways to improve the verbal skills of asking questions and communicating with power. Understand what non verbal

and Results

Projections

Identify the components of inclusive leadership

Define critical thinking

How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them

Understand what non-verbal communication is and how it can enhance interpersonal relationships

This course covers strategies for enhancing self-awareness

Know the skills required for working outside the office

and evaluate virtual and blended learning environments by leveraging modern training methodologies and technologies

exercising relaxation techniques and blowing off steam

This module will cover leading diverse teams

Communicate between employees and their managers