Information technology. Service management - Concepts and vocabulary1 Scope This document describes the core concepts of ISO IEC 20000 (all parts), identifying how the different parts support ISO IEC 200001: 2018 as well as the relationships between ISO IEC 200001 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO IEC 20000, so that organizations and individuals can interpret the concepts correctly. This document can be used by: a)

b) hydrocarbon fluids with aromatic content up to 30 % (V/V)

new materials

BS EN 2267-002 provides the general information on electrical cables for use to enhance their efficacy and build a standardised product

BS EN 885:2004 supersedes BS EN 885:2001 which is withdrawn

Ultra-Violet (UV) Radiation Climatedependent IX

It is done by means of impregnating glass cloth and measuring electric strength or breakdown voltage before and after heat ageing

BS EN 60195 provides guidance on the method of measurement

especially that of communication systems and the safety of the message transmissions between train and complete vehicle

procedures for preparation of the silica gel chromatography column

Buildings are increasingly designed using Building Information Modelling (BIM)

BS ISO 10003:2007

BS EN 15432-1 specifies three different classes of mounting plates in order to cover road vehicles independently